For questions, please open a UAService ticket and assign to the Tools Team.
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To submit a request to have software installed on the UA HPC systems, use our HPC Software Install Request form. (This link might be under construction, so send an email to hpc-consult) There is no expected timeframe for how long it takes to install software, there are many variables that determine this. If you haven't heard back in a week, it is reasonable for you to follow up with hpc-consult@list.arizona.edu
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